Mofred – a company to avoid ?

On November 13th I took delivery of a shiny new Ipad Pro, a much needed upgrade from my 3 year old Ipad 2.

I needed a case for it and after a long look I chose a lovely looking cover sold on Amazon.co.uk by Mofred, who seemed on the face of it to be a reliable and trustworthy company.

Delivery was quoted as being between November 17th and 21st, but the 21st came and went and no sign of the case.

I left a review on Amazon expressing my disappointment of having not received my goods and was quickly contacted my Mofred asking me to remove the feedback with the promise of a replacement case being posted on Monday 23rd November to be sent recorded delivery on Tuesday 24th November. This date came and went and no case. On contacting Mofred I was told the case had been sent but a tracking number wasn’t available, I was also given a full refund so long as I removed my feedback from Amazon, maybe a bit of a bribe?

I have now contacted Mofred on 8 further occasions to ask about the whereabouts of my case but my emails are now ignored, I guess they won’t be sending it.

So if you’re looking for a case for any device I would suggest avoiding Mofred totally and look elsewhere.

http://www.mofredproducts.com/ – avoid !

29/11 UPDATE – The company say they have send a replacement item via Special Delivery but still can’t supply a tracking number. They say they will send another but wonder “where the £6.95 postage will come from”.  My answer was to supply a tracking number and no more postage would be needed !

30/11 UPDATE – Received an email saying another case, this would be the 4th, has been dispatched but I need to be patient as they have a backlog. I’m still waiting for the tracking numbers from the 3 previous dispatches. Given that I ordered the case on November 12th I think my patience has worn a little thin. I have advised the company that I am am now suing them for breach of contract. A solicitor friend has told me it’s a simple case under the sale of goods act.  I have messaged MOFRED and advised them.  Watch this space.